Shipping and Return Policy
RETURNS POLICY
Every item is made to order from the mockup you approved, so custom items cannot be returned or exchanged for a change of mind, and small color differences between a screen and sublimated fabric are not a defect.
If we get something wrong, we fix it. A wrong item, a color that does not match the approved mockup, a misspelled name or number, a missing piece, or a rip or tear qualifies for a remake or a credit. Tell us within 7 days of delivery, with a photo, and we take care of it.
SHIPPING
Turnaround Time
Our average processing time is 20-25 business days. Processing time is defined as the time from order confirmation to shipping date. Once an order ships, transit time is in the carrier’s hands: UPS Ground typically takes 3 to 4 business days, and we send you the tracking number so you can follow it. Processing time begins with design confirmation, size / number confirmation, and payment. If any of these is missing, our turnaround time might be prolonged. If your team has a hard date, tell us when you order. We do not charge rush fees. We work with you to expedite the order wherever production allows, and we tell you honestly what is possible before you commit. Depending on the order size, type of apparel, current production demand and other specifications, there might be factors that make our turnaround time longer for your order. We plan every order backwards from your need-by date and tell you before you have to ask if anything moves. Because production and carrier times can change for reasons outside our control, we cannot guarantee a delivery date, and a late delivery on its own is not a refund. What we do promise is that we work with you on a fair solution for your team when an order runs late.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.